Hotels In Multan

Your Data, Your Trust, and Our Promise

Welcome to the Privacy Policy of Hotels in Multan (hotelsinmultan.com).

When you use our website, you are trusting us with something very personal: your information. You are giving us your name, your phone number, and details about your travel plans. We know that in today’s digital world, privacy is a major concern. You worry about spam calls. You worry about your data being sold. You worry about where your ID card details end up.

We want to start this policy with a simple promise: We treat your data with the same respect and care that we would want for our own families.

This document is not just a legal requirement for us. It is a transparency report. We believe you have the right to know exactly what happens to your information from the moment you click “Book Now” to the moment you check out of your room.

We have written this policy in simple, plain English. We have avoided complicated lawyers’ language because we want you to actually understand it. Whether you are a business traveler, a student, or a family head, this policy is for you.

1. Who We Are

For the purposes of this policy, “We,” “Us,” or “Our” refers to Hotels in Multan, the digital booking platform connecting travelers to accommodation in Multan.

We act as the bridge between you (the guest) and our partner properties (specifically Hotel Elegant Suites, Hotel Silver Sand, and Hotel Royal Signature Pearl).

Our website is developed and maintained by Umar Draz Ali, and we operate out of Pakistan. Our primary goal is to facilitate room bookings. We are not a data mining company. We are a hospitality service.

2. What Information We Collect

To book a room for you, we need to know a few things. We only collect information that is absolutely necessary to secure your stay. We do not collect “extra” data just for the sake of it.

Here is a breakdown of the specific data points we collect and why:

A. Personal Identification Information

Your Name: We need to know who you are so we can reserve the room under your specific name. This prevents confusion at the hotel reception.
Phone Number: This is our primary tool for communication. We use your mobile number to confirm bookings, send location pins via WhatsApp, and call you if there is an issue with your arrival.
Email Address: We use this to send formal booking confirmations, invoices (if requested), and to answer long-form queries.
CNIC / Passport Details: Important: In Pakistan, it is a legal requirement for hotels to keep a record of the guest’s Computerized National Identity Card (CNIC) or Passport. While you may not always enter this on our website directly, you will be required to provide it physically upon arrival at the hotel. We may record this digitally to ensure the hotel complies with local security laws.

B. Booking Details

Dates of Stay: We need to know when you are arriving and when you are leaving to manage availability.
Number of Guests: We need to know if you are coming alone, as a couple, or as a family to assign the correct room type (e.g., Triple Sharing vs. Single Room).
Special Requests: If you tell us, “I need a ground floor room because my mother cannot climb stairs,” we record that health/preference data to fulfill your request.

C. Technical Data (Automatic Collection)

When you visit hotelsinmultan.com, our system automatically collects some basic technical info. This does not identify you by name, but it helps our website work better.

IP Address: This tells us roughly where our visitors are coming from (e.g., “Most of our visitors are searching from Lahore”).
Device Type: It tells us if you are using an iPhone, an Android, or a Laptop. This helps us fix design issues (for example, making sure our buttons are big enough for phone screens).
Browser Type: Whether you use Chrome, Safari, or Firefox.

3. How We Collect Your Information

We collect information in three simple ways. We do not use spy software or hidden trackers to steal data from your phone.

Method 1: Direct Input

This is the information you give us willingly.

When you fill out a “Contact Us” form.
When you click the WhatsApp button and send us a message.
When you call us on +92-333-7648496 and verbally give us your details.

Method 2: Communication Logs

If you chat with us on WhatsApp, that chat history is stored on our secure devices. This allows us to look back and remember what we discussed (e.g., “Oh yes, Mr. Ali asked for an extra mattress”). This ensures we don’t forget your requests.

Method 3: Cookies

Like almost every website on the internet, we use “Cookies.” What is a Cookie? Think of a cookie like a tiny digital sticky note. When you visit our site, we put a sticky note on your browser that says, “This user visited us today.”

It helps the page load faster the next time you visit.
It helps us track how many people visited the site this month.
You can turn this off: If you don’t like cookies, you can disable them in your browser settings. The website will still work, but it might be a tiny bit slower.

4. How We Use Your Information

We are very strict about how we use your data. We use it for Booking Purposes Only. Here is a detailed look at our internal processes:

A. To Process Your Booking

This is the main reason we exist. If you want to stay at Hotel Silver Sand, we have to pass your Name and Date to the manager of Hotel Silver Sand. Without sharing this data, the hotel cannot hold a room for you.

B. To Communicate with You

We use your phone number to be helpful.

Pre-Arrival: sending you a Google Maps location pin so you don’t get lost.
Arrival: Calling you to check if you have landed safely.
During Stay: Messaging you to ask if the AC is working well.
Post-Stay: Asking for feedback to improve our service.

C. To Improve Our Service

We look at the data in groups (not individuals).

Example: We might look at our records and see, “80% of our guests search for Family Rooms.” This tells us we need to partner with more hotels that offer big family rooms. Your data helps us make the business better for future travelers.

D. Legal Compliance

We operate in Pakistan, and we must follow the laws of the land. If the local police or security agencies require guest lists for security audits (which is common in hotels), we are legally obligated to share the guest registry (Name and CNIC) with them. We do this to ensure the safety of all guests and to comply with the law.

5. Who We Share Your Information With

This is the most important section. You want to know who sees your data.

We DO NOT sell your data. We are not in the business of selling phone numbers to marketing companies. You will not get spam calls about credit cards or insurance because of us.

We DO share data with:

1. The Specific Hotel You Book

If you book a room at Hotel Elegant Suites, we must give them your details. They need your name for their reception logbook. They need your phone number in case you leave something behind in the room. We only share your data with the specific hotel you chose. We do not give your data to other hotels you didn’t book with.

2. Technical Service Providers

We use trusted platforms to run our business:

Google: Our website runs on technology that interacts with Google (for maps and analytics).
WhatsApp: Since we use WhatsApp for business communication, your messages pass through WhatsApp’s secure servers.

3. Legal Authorities

As mentioned before, if a legal warrant or official government request is made for security purposes, we cooperate with law enforcement.

6. How We Protect Your Data

We take security seriously. Even though we are a local business, we use modern standards to keep your info safe.

Digital Security

Secure Connection (SSL): When you browse hotelsinmultan.com, you will see a little padlock icon in the address bar. This means the connection between your phone and our website is encrypted. Hackers cannot easily intercept the data you type on our site.
Password Protection: Access to our guest database is restricted. Only authorized staff members (like our booking managers) have the password to view guest lists. We do not leave guest lists lying around on open computers.

Physical Security

Hotel Records: We instruct our partner hotels (Royal Signature Pearl, etc.) to keep their physical guest registers in secure areas behind the reception desk, not open for the public to read.

Data Retention (How long we keep it)

We do not keep your data forever.

We keep your booking record for a reasonable time after your stay (usually 1-2 years) to help with returning guests (“Welcome back, Mr. Khan!”).
If you haven’t booked with us for a long time, we clear old data to free up space and protect privacy.

7. Third-Party Links

Our website may contain links to other websites.

Example: We might link to a Google Map location.
Example: We might link to a Facebook or Instagram page.

Please Note: Once you click these links and leave our website, we are no longer in control. Google and Facebook have their own privacy policies. We are not responsible for what they do with your data. We suggest you read their policies if you are concerned.

8. Children’s Privacy

Our services are for travelers, which often includes families. However, we do not knowingly collect personal data from children under the age of 18.

If you are under 18, you cannot book a room yourself. A parent or guardian must book it for you.
We collect the details of the parent, not the child.
If we discover that a minor has submitted personal contact details to us without parental consent, we will delete that information immediately.

9. Your Rights Over Your Data

It is your information. You are in charge. Under privacy best practices, you have the following rights:

The Right to Access

You can ask us: “What information do you have about me?” We will check our records and tell you: “We have your name, your phone number, and a record that you stayed at Silver Sand in March 2025.”

The Right to Correction

If you change your phone number, or if we spelled your name wrong, you can tell us. We will fix it immediately. We want our records to be accurate.

The Right to Deletion (The “Forget Me” Option)

If you stayed with us once and never want to hear from us again, you can say: “Please delete my number.” We will honor this request and remove your contact details from our marketing or follow-up lists. Note: We may still need to keep a basic legal record of the transaction for tax and police reporting purposes, but we will delete your contact info for active use.

How to Exercise These Rights

Simply email us at hotelsinmultan@gmail.com or message us on WhatsApp. We don’t require complicated legal forms. A simple message is enough.

10. WhatsApp Privacy Specifics

Since Hotels in Multan relies heavily on WhatsApp for quick, human service, we want to address this specifically.

Encryption: WhatsApp chats are End-to-End Encrypted. This means nobody—not even WhatsApp—can read the content of our messages. Your booking details sent via text are very secure.
Your Profile Photo: When you message us, we can see your WhatsApp name and profile photo. We do not download or use your photo for anything. It is just part of the chat interface.
Status Updates: Sometimes we might post a “New Room Available” status on WhatsApp. If you have saved our number, you might see this. If you don’t want to see it, you can mute our status updates on your phone.

11. Changes to This Privacy Policy

The world changes, and technology changes. We might update this Privacy Policy from time to time.

Minor Changes: Fixing typos or clarifying sentences. We will do this without notice.
Major Changes: If we change the way we handle data (for example, if we start a newsletter), we will update this page and the “Last Updated” date at the bottom.

We encourage you to review this page whenever you are about to make a booking, just to be sure you are comfortable with our current practices.

12. Disclaimer regarding “Room Only” Service

As stated in our About Us and Services pages, we provide Accommodation Only. Our privacy responsibility covers the booking process and the room stay. However, if you use third-party services while at the hotel (for example, if you order food from Foodpanda to your room, or use a local taxi app), those interactions are between you and those apps. Hotels in Multan is not responsible for the data you share with external delivery or transport services.

13. Contact Us About Privacy

If you have read this entire document and still have a question, or if you feel your privacy was not respected, please talk to us. We want to know.

We have a dedicated process for privacy complaints. We do not ignore them.

Contact for Privacy Concerns:

Email: hotelsinmultan@gmail.com
Phone: +92-333-7648496
Contact Person: Umar Draz Ali (Developer & Manager)

Our Commitment: If you email us with a privacy concern, we promise to reply within 48 hours. We will investigate the issue and explain exactly what happened and how we will fix it.

Summary for the Skimmers

If you didn’t read the whole 2000 words, here is the short version:

We are safe: We don’t sell your data.
We are necessary: We only collect what we need to book your room (Name, Phone, ID).
We share responsibly: We only give your info to the specific hotel you are staying at and legal authorities if required.
You are in control: You can ask us to delete or correct your info at any time.
We are human: You can call us if you are worried.

Thank you for trusting Hotels in Multan. We look forward to hosting you safely and securely.