Hotels In Multan

Our Promise to You and Your Agreement with Us

Welcome to the Terms of Service page of Hotels in Multan (hotelsinmultan.com).

We know what you are thinking: “Nobody reads the Terms of Service.” Usually, that is true because they are written in confusing legal language that requires a law degree to understand.

We have done things differently. We have written this document in plain English. We want you to read it. Why? Because this document is the handshake between us. It explains what you can expect from us, and what we expect from you.

By using our website, calling our number (+92-333-7648496), or booking a room at Hotel Elegant Suites, Hotel Silver Sand, or Hotel Royal Signature Pearl through us, you are agreeing to these terms.

Think of this not as a list of restrictions, but as a guidebook to a smooth, hassle-free experience. If we both follow these simple rules, your stay in Multan will be perfect.

2. Who We Are and What We Do

We are the Facilitator. Hotels in Multan is a digital platform and booking service. We are the bridge that connects you (the Traveler) with the room owners (the Hotels).

Our Role:

To display accurate information about rooms.
To manage your booking requests via phone, WhatsApp, and email.
To confirm availability and lock in your price.
To support you if you have questions before or during your stay.

What We Are NOT:

We are not the construction company that built the hotel.
We are not the chef cooking the food (remember, we are a “Room Only” service).
We are not the security guard at the gate.

Why this matters: This distinction is important because while we take responsibility for the booking process, the specific on-site operations (like when the cleaner comes to your room) are managed by the hotel staff. However, because we view our hotels as “Projects,” we work very closely with them to ensure standards are met.

3. The “Room Only” Policy

This is a core part of our business model, and we want to be very clear about it in our Terms.

Service Scope: We provide Accommodation. We provide a safe, clean space to sleep, wash, and rest.

Exclusions: Unless explicitly stated otherwise in a specific promotional offer:

No Food: Our standard prices do not include breakfast, lunch, or dinner.
No Transport: We do not provide airport pickups or car rentals included in the room price.
No Tours: We do not provide guided tours of the city.

Why we have this term: By explicitly agreeing to a “Room Only” service, you understand that you are paying strictly for the accommodation. This prevents misunderstandings upon arrival. We believe this model saves you money, allowing you to choose your own food and transport options rather than paying for expensive hotel packages.

4. Booking Rules and Process

How do you actually get a room? These terms govern the reservation process.

4.1. Accuracy of Information

When you contact us to book, you agree to tell the truth.

Name: You must book under your real legal name.
Guests: You must tell us exactly how many people are staying.
- Example: If you book a double room (for 2 people) but show up with 4 people, the hotel has the right to refuse entry or charge you for an extra room. This is not because we are mean; it is because of fire safety and space limits.

4.2. Confirmation

A booking is only considered “Confirmed” when you receive a confirmation message from us (usually via WhatsApp or Email). If you just sent an inquiry but didn’t get a “Yes, your room is booked” reply, please do not assume you have a reservation.

4.3. Check-In and Check-Out Times

Check-In: Usually after 2:00 PM.
Check-Out: Usually before 12:00 PM (Noon).
The “Half-Day” Rule: If you arrive very early (e.g., 6 AM) and want the room immediately, or if you want to stay until 6 PM on your last day, you may be charged for a half-day or full-day rate. This is standard hotel practice because it prevents us from renting the room to someone else.

5. Payment Policy

Money can be awkward, so let’s make the terms clear.

5.1. Currency

All transactions are in Pakistani Rupees (PKR).

5.2. Payment Methods

Because we value human connection and convenience:

Cash on Arrival: For most standard bookings, we accept cash when you arrive at the hotel reception.
Bank Transfer: For larger bookings (corporate groups or wedding parties), we may require an advance deposit via bank transfer to secure the rooms.

5.3. Advance Deposits

If you are booking during a peak time (like Eid holidays) or booking multiple rooms:

We reserve the right to ask for a token money (deposit).
This deposit confirms you are serious. If you don’t pay the deposit within the agreed time, we reserve the right to cancel your tentative hold and give the room to another guest.

5.4. Price Changes

Once your booking is confirmed, the price is locked. We will not call you and say, “The price went up.”

Exception: If you change your booking (e.g., adding more people or changing dates), the price may change to reflect the new requirements.

6. Cancellation and Modification Policy

We understand that plans change. Cars break down. Flights get delayed. Here is how we handle it.

6.1. The “Fair Notice” Rule

If you need to cancel, tell us as soon as possible.

Free Cancellation: Usually allowed if you tell us 24 hours before your arrival.
Late Cancellation: If you cancel on the same day, or if you simply don’t show up (“No-Show”), it hurts our business. We held that room for you and turned away other customers. In repeated cases of No-Shows, we reserve the right to blacklist a phone number from future bookings.

6.2. Refunds

If you paid an advance deposit:

Full Refund: If you cancel within the allowed window (e.g., 48 hours before).
No Refund: If you cancel at the last minute, the deposit may be kept to cover the loss of the empty room.

6.3. Changes by Us

In very rare cases (like a major maintenance issue—a burst pipe, for example), we might have to cancel your booking.

If we cancel on you, we promise to do our best to find you an alternative room at a nearby property of similar quality. We will not leave you stranded.

7. Guest Conduct (Your Responsibilities)

When you stay at Hotel Elegant Suites, Silver Sand, or Royal Signature Pearl, you are a guest in someone’s property. We expect decent behavior.

7.1. Identification (CNIC/Passport)

This is a Non-Negotiable Legal Term.

According to the laws of Pakistan, every adult guest must present a valid CNIC (Computerized National Identity Card) or Passport upon check-in.
Couples: If you are a couple, you may be asked to show proof of marriage (matching CNIC address or Nikah Nama) as per local regulations and hotel policies.
Refusal: If you refuse to show ID, the hotel will deny you entry. In this case, our Terms are clear: we are not liable for your lack of accommodation.

7.2. Illegal Activities

Our hotels are safe, family-friendly zones.

No drugs.
No weapons.
No illegal gatherings.
Any guest found engaging in illegal activities will be reported to the police immediately, and your stay will be terminated without refund.

7.3. Noise and Respect

Please respect your neighbors.
If you are playing loud music at 2 AM and disturbing the family next door, the management has the right to ask you to stop. If you continue, you may be asked to leave.

7.4. Damage to Property

If you break it, you buy it.
If you stain the sheets with permanent dye, break the TV, or damage the furniture, the hotel will charge you for the repair or replacement. By booking, you agree to pay these charges if damages occur.

8. Safety and Security

We work hard to make our hotels safe, but safety is a shared responsibility.

8.1. Personal Belongings

Your Valuables: Please keep your cash, jewelry, and expensive electronics safe.
Liability: Neither Hotels in Multan nor the hotel management is responsible for the loss of valuables left unattended in your room or vehicle.
Recommendation: Lock your door when you leave. Don’t leave cash lying on the bed.

8.2. Visitors

For security reasons, most of our hotels do not allow unregistered visitors inside the bedrooms.
You can meet your guests in the lobby or reception area. This rule exists to ensure that only vetted, registered guests are in the sleeping quarters.

9. Privacy and Data Usage

This section overlaps with our Privacy Policy, but it is a term of service too.

9.1. Communication Consent

By giving us your phone number, you agree that we can contact you via:

Phone Call
WhatsApp
SMS We promise not to spam you. We only contact you regarding your booking or very important updates.

9.2. Data Sharing

You agree that we can share your Name and Phone Number with the Manager of the specific hotel you booked (e.g., the manager at Royal Signature Pearl). You understand this is necessary for your check-in.

10. Intellectual Property

We put a lot of work into our website and our brand.

10.1. Website Content

The text, the design, and the layout of hotelsinmultan.com are owned by us.
You cannot copy our “About Us” page, steal our room photos, or copy our logo to make your own fake booking site.
Developer Credit: The website structure is the intellectual property of Umar Draz Ali.

10.2. Honest Use

You agree to use our website only for its intended purpose: booking rooms. You will not try to hack the site, introduce viruses, or use bots to crash our server.

11. Limitation of Liability

This is the serious legal part, written simply.

The “As-Is” Clause: We do our absolute best to ensure that the photos on our website match reality. We visit the rooms. We check the beds.

However, sometimes a lightbulb burns out. Sometimes the city power goes out (load shedding) and the generator takes 2 minutes to kick in.
You agree that Hotels in Multan is not liable for minor inconveniences.

The “Third Party” Clause: We are responsible for the booking. The Hotel is responsible for the stay.

If the hotel waiter is rude to you, that is the hotel’s fault. We will help you file a complaint, and we might stop working with that hotel if they are bad, but we are not financially liable for their bad behavior.
We are not liable for any injury, accident, or illness that happens on the hotel property, though we ensure our partners meet safety standards.

12. Dispute Resolution

What happens if we disagree?

12.1. The “Talk to Us” First Policy

If you are unhappy, you agree to talk to us first.

Don’t just go to social media and post an angry review without giving us a chance to fix it.
Call us. Message us. We are reasonable people. 99% of problems can be solved with a conversation.

12.2. Mediation

If we have a major dispute (e.g., regarding a refund), we agree to settle it amicably. We operate under the laws of Pakistan, and any serious legal disputes would be subject to the jurisdiction of the courts in Multan.

13. Modifications to These Terms

We might change these rules.

If the government changes the tax laws, we might have to change our payment terms.
If we add a new hotel with a swimming pool, we might add safety rules about swimming.
Your Duty: It is your responsibility to check these terms occasionally. If you continue to use our service after we change the terms, it means you accept the new rules.

14. Special Terms for Specific Groups

14.1. Families

We love families. However, parents are responsible for their children. If your child draws on the walls with crayons, you are responsible for the cleaning fee.

14.2. Corporate Clients

If you are a company booking on credit terms (rare, but possible), you agree to pay your invoice within the agreed timeframe. Failure to pay may result in legal action to recover the debt.

15. Termination of Service

We reserve the right to stop serving you.

If you are abusive to our staff on the phone.
If you trash a hotel room.
If you repeatedly make fake bookings.

In these cases, we will block your number and refuse future bookings. We believe in mutual respect. If you respect us, we will treat you like royalty.

16. Contact Us Regarding These Terms

If there is a rule here that you don’t understand, or if you think a rule is unfair, please ask us about it. We are happy to explain.

Contact Information:

Phone / WhatsApp: +92-333-7648496
Email: hotelsinmultan@gmail.com
Web: www.hotelsinmultan.com

Summary Checklist

By clicking “Book” or calling us, you are saying YES to:

Providing valid ID (CNIC/Passport) upon arrival.
Paying for your room in cash or agreed transfer.
Respecting the property and other guests.
Accepting the “Room Only” nature of the service.
Understanding our Cancellation Policy.

Thank you for reading this. We know it was long, but clarity is the key to a good relationship. We look forward to welcoming you to Hotels in Multan.